E-COMMERCE RETURN AND REFUND POLICY
At Harley Butler Trading Company, LLC (“Harley Butler”), we want you to be completely satisfied with your furnishings purchase. If, however, you choose to return some or all of your order, there are some important points to know.
As an e-commerce business, Harley Butler ships orders using various carriers (“Carriers”), including FedEx and UPS for smaller items, and Common Carriers, specialized delivery services, and manufacturer’s warehouse delivery for large and bulky furniture orders. It is your responsibility, as the Purchaser, to inspect your delivery from Harley Butler upon receipt for any damages in transit. As there are certain steps which need to be taken by you, the Purchaser, for any damage claims, please refer to the “Damaged Items Claims Process” below.
UNDAMAGED ITEMS RETURNED FOR REFUND OR EXCHANGE
Should you, the Purchaser, decide to return some or all of your order from Harley Butler for refund or exchange for undamaged items, you have 30 (thirty) calendar days from the date of delivery receipt to initiate a return or exchange and request a Return Authorization. Harley Butler will not honor requests for returns or exchanges after 11:59 P.M. CDT (CDST) 30 (thirty) calendar days from date of delivery receipt, as evidenced by the Carrier’s delivery documentation, and all sales at that time will be final. If the final day to register a refund or exchange request falls on a weekend or holiday, the next business day will be considered the final day. Approved refunds will be made to the original payment source.
Harley Butler reserves the right to make sales final at the time of purchase, including but not limited to:
- Manufacturer closeout
- One-of-a-kind items
- Clearance items
- Sale items
- Other items identified on the product description page, in our sole discretion.
DAMAGED ITEMS CLAIMS PROCESS
If shipping damage is observed upon delivery of your order, do not accept delivery and notify the Carrier before the driver leaves your property, noting the damage on the delivery ticket. You, the Purchaser, should retain a copy of the delivery ticket with the damage noted thereon. If shipping damage is observed after the Carrier’s driver leaves your property, contact Harley Butler immediately, but no later than 4 (four) days from date of delivery. Our Carriers have specific freight damage claims processes which must be observed to preserve your and Harley Butler’s rights for refund or exchange. Harley Butler will work with the Carrier to arrange an exchange for the shipping damaged item(s) to minimize your inconvenience.
Notify Harley Butler of shipping damage:
- by email to Sales@HarleyButler.com, or
- by telephone at (469)629-8014.
Our shipping policy may be found at Shipping Policy.
EFFECTIVE DATE AND UPDATES